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Contact desk

Need Help Now? Reach Spinsy Casino Support

Reach Spinsy Casino support by live chat, e-mail or phone, and someone answers every hour of the day from New Zealand.

Get in Touch Licensed by Malta Gaming Authority
Paid to players today
765,463 NZ$
6,958 Players online now
MGA licensed since 2011Regulated under license MGA/B2C/665/2011, independently audited by QUINEL, BMM Testlabs, and iTech Labs.
Average payout in 30 minutesNZ$46M paid weekly across 667,000+ players, with withdrawals up to NZ$20,000 per transaction.
128-bit SSL encryptionYour data is protected with bank-grade encryption, overseen by Spinsy Casino Ltd. (C-43635, Malta).
Talk to a person

Which Channel Fits Your Question?

Whichever route you take, a real person at Spinsy Casino picks it up and replies in plain language.

Live chat, fast?
Best for urgent account or bonus issues, and for quick confirmations while your question is still fresh. A chat agent typically replies within three minutes, at any hour.
Start Chat
Spinsy Casino E-mail
Best for payment queries that need a document or a screenshot attached. Write to [email protected] and expect a reply within about two hours, day or night.
Write Email
When talking is easier
Best for anything you want to explain out loud, such as a strained bonus or a locked account. Call +64 9 436 1684 NZST and a person picks up in about three minutes.
Call Us
Spinsy Casino in New Zealand

Spinsy Casino Support for New Zealand

Read these six lines and you will know exactly who to ring, who watches the licence, and where to get help.

Reach Us

NZ phone+64 9 436 1684
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail us[email protected]

Supervision

Licensed byMalta Gaming Authority, MGA/B2C/665/2011

Local Help

Gambling help NZGambling Helpline New Zealand, Problem Gambling Foundation of New Zealand, Hapai Te Hauora

Independent help with gambling harm

Gambling Helpline New Zealand, the Problem Gambling Foundation of New Zealand and Hapai Te Hauora all offer free, confidential support to New Zealanders. Each one listens without judging and helps you or your whanau find a way forward.

Gambling Helpline New Zealand. Talk it through in confidence with a trained counsellor, any hour you need to.

Problem Gambling Foundation of New Zealand. Book free face-to-face or phone counselling and practical help for whanau affected by gambling.

Hapai Te Hauora. Access kaupapa Maori support, including community programmes and advocacy for Maori whanau.

Read more
Spinsy Casino mailboxes

Your Message Reaches the Right Desk

Choosing the matching inbox stops your question being passed around and saves you waiting twice.

Your Account

General support and everyday questions[email protected]
Document verification and KYC checks[email protected]

Money

Deposits and withdrawals[email protected]

Elsewhere

Complaints and escalation[email protected]
Personal data and privacy requests[email protected]
Business and partnerships[email protected]
Escalation Path

Support First, Regulator After

You worry a bad answer ends the matter, and here is the path that keeps it open.

Your First Written Ask
Describe the issue to support by live chat or e-mail, with your account email and any reference, and ask for a written outcome you can keep.
Does The Reply Fix It?
Read the reply from the support team within the usual response time. If the answer misses the point, reply on the same thread instead of starting a new one.
Slow, But Higher
Ask support to pass your case up to a senior team member, and give them a deadline in days. Escalated cases move slower but higher, never sideways.
After Support, The Regulator
Send the case to the Malta Gaming Authority if the internal route fails. Keep every reference number, since an outside review needs the paper trail you built.

When You Need Help Fast

Gather these five, then open your chosen channel and send one clear message.

  • Your registered email address
  • The date and time of the issue
  • Payment method and amount
  • Screenshot of any error screen
  • Any reference or ticket number
Straight Answers Up Front

Ask Us Anything About Your Account

We keep answers short and plain, the same way our New Zealand team handles every chat and call.

trustCan I check your licence before I sign up?+
Yes. Spinsy Casino Ltd. holds a licence from the Malta Gaming Authority, number MGA/B2C/665/2011, and has done since 2011. That authority supervises how accounts, payments and games are run here.
trustWhere do I go when a reply does not help?+
Escalate to [email protected] and set out what happened, with dates and any reference numbers you hold. A manager reviews the reply you already received. Still unhappy after that? The Malta Gaming Authority takes disputes about licensed operators.
trustWhere can I get help in my own language?+
Chat and e-mail cover English, German, Finnish and Norwegian. Conversations with our New Zealand desk run in English, on NZST time, so nothing gets lost in translation when you describe a payment problem.
trustDo I need a special reason to close my account?+
Yes, and it is quick. Send the request from your registered e-mail address to [email protected] and support shuts the account and confirms in writing. Money still sitting in the balance is returned to you first.
trustDo I need to explain why I want my data?+
Yes. Send your request to [email protected] from the e-mail we hold on file, and state whether you want a copy or erasure. We answer with what we keep and why, within the limits set by Maltese data law.
trustWhat happens when support checks who I am?+
When you start a chat or call, support asks for your full name, date of birth and registered e-mail address to match you to an account. A password is never requested, by anyone, at any point.
trustWhen can I reach a person, and how long until a reply?+
Support runs around the clock, so a Saturday night or a 3am question reaches a person. Expect a chat or phone reply in about three minutes and an e-mail answer in about two hours, counted in NZST.
Know Your Operator

Who Is Answering Your Messages?

Ownership sits in Malta with an MGA licence, and that is the desk behind your local support line.

Company

Legal NameSpinsy Casino Ltd.
Company NumberC-43635 (Malta)
AddressTower Road, Sliema

License

RegulatorMalta Gaming Authority
License NumberMGA/B2C/665/2011

Written Contact

Support E-mail[email protected]
Seven Timings Listed

Hours And Reply Speeds

Someone is on shift every hour of the day, so your message travels in NZST and reaches a person.

Live Chat

Live Chat HoursAvailable around the clock
Chat First ReplyThree minutes
All Hours Shown InNZST

E-mail

E-mail Address[email protected]
E-mail ReplyTwo hours

Phone

Phone Number+64 9 436 1684
Phone Waiting TimeThree minutes

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