Three documents, one review

Your Spinsy Casino identity check, start to finish

The check exists because our Malta licence demands it, and a review usually settles within 19 hours of a complete upload.

Start verifying

MGA licensed since 2011Regulated under license MGA/B2C/665/2011, independently audited by QUINEL, BMM Testlabs, and iTech Labs.

Six lines to read

Account verification at a glance

Useful the moment a pending withdrawal brings the check to your attention.

Checking company

Spinsy Casino Ltd.

Licence

Malta Gaming Authority, MGA/B2C/665/2011

Review time

19 hours

Mandatory

At the latest before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

You are mid-review

A first-try document checklist

This block settles the order of the upload and what catches most files out.

Open the checklist first

Your account menu carries a documents area, and the checklist there names every file still missing. Open it before you hunt through folders, since it shows exactly what the queue holds.

Before and after a retake

Proof of identity goes up first: a clear photo of your passport or driving licence with all four corners visible. Glare across the photo is the usual reason a file returns.

A statement that matches your name

Payment method confirmation proves the card or wallet is yours, so the visible name must match your account. Mask the card number if you wish, but keep the name and expiry readable.

After the upload, before the answer

Nothing more is needed from you once all four files sit in the queue. A reviewer works through them, and the answer arrives by e-mail at the address you registered.

Four files

The paperwork behind every payout

This block settles which file proves what, so nothing comes back for a second attempt.

Proof of identity

ConfirmsThat you are the named account holder

Must showFull name, date of birth, photo, all edges visible

Proof of address

ConfirmsWhere you live in New Zealand

Must showYour name, full address, recent issue date

Payment method confirmation

ConfirmsThat the card or wallet is yours

Must showYour name, last digits, expiry date

Fix a return without a second wait

Mismatch before match. A name, date or address that reads differently from your account details leaves the checker unable to tie the paper to you. Compare every field with your profile, then update the profile first Send the corrected page again once the details agree

Photograph the paper itself. A screen grab loses the edges, the light and the texture that a checker uses to confirm a paper is real and untouched. Photograph the original paper or card in full Use daylight, no flash, all four corners inside the frame

Is my document still valid? An expiry date already passed makes the whole document unusable, however clearly the photo was taken and sent. Check the expiry date before you take the photo Replace it with a current document from the same issuer

When the question turns to your funds

Our Malta Gaming Authority license, MGA/B2C/665/2011, obliges us to know where player money originates. The request is a routine step against money laundering, applied to many accounts, and it is not an accusation against you.

Have one or two of these ready when the request reaches your inbox.

Recent bank statement pages
Payslip or employment letter
Tax or income summary
Sale or transfer record
Savings or investment summary

Timing of checks

Read this before your first payout

Read this when a request appears, so you know which moment brought it on.

Check your profile fields

A payout address, a surname or a birth date that differs from the account fields sends the file to a manual look before anything moves.

One check before payout

The license requires a complete check before any payout leaves, so the first cash-out is the point where identity, address and payment method are asked together.

Higher ceiling, fresh look

A higher deposit ceiling changes how much you can place, so the license expects a fresh look at identity and at the funds behind the new level.

Why ask about this one?

A payment far above your usual pattern prompts a question about origin, and a statement or payslip is usually enough to close it.

At the check

From missing papers to cleared

Six answers later, you will know what the check wants and when it arrives.

Why does Spinsy Casino want to know where my money comes from?+

Under the licence held from the Malta Gaming Authority, we must confirm that the funds you play with are yours and come from a lawful place. This source of funds check is routine and applies to players across the board. It is never a suggestion that you have done anything wrong.

How long does the verification take before I can withdraw?+

Clear paperwork is reviewed in around 19 hours from the moment it lands with the team. A blurred photo or a page cut off at the corner restarts that wait, so the clock only counts once the set is complete.

Will I have to send the same documents again in future?+

Usually not. Once your identity and home address are confirmed, those hold. A new payment method, a changed name or an expired card is a fresh item, and the team will ask for that one part again.

My name has changed since I joined. What should I do about the papers?+

Send the document that proves the change, such as an updated proof of identity or proof of address in the new name. The account record must then match the papers you send. Until the two agree, the review will sit unfinished.

Can I be asked for documents before my first withdrawal?+

Yes. The licence requires the check at the latest before the first withdrawal, and we may ask earlier, at registration or at the first deposit. Sending the set early keeps the payout end free of delay.

Can I take the photos for the identity check on my phone?+

Yes. A phone camera gives a clean shot when the light is even and the whole document fills the frame. Photograph the papers flat on a table rather than in your hand, then check that every corner is inside the picture.